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Reports and Investigations often demonstrate that coworkers are aware that something was amiss well before management had a clue.
Earlier detection of fraudulent activities is the best way of limiting the loss.
A surprising number of complainers report that they have previously informed management of their concern, yet they believe that no action is being taken.
Here's What Your Whistle Blower Hotline Should Contain
The solution should be operated by an independent third party.
- The system should have trained interviewers available to handle complaints, instead of only fully automated systems, such as voice mail and internet reporting.
- The solution should have a dedicated phone number, and further accept complaints using fax, website, email address, and regular mail. The solution should be available 24 hours a day, 365 days a year.
The solution should have protocols for distribution of each type of complaint to appropriate individuals within the company based on the nature of the complaint.
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